Refund and Returns Policy

 Returns:

• Items must be returned within 5 days of the purchase date.
• Products must be unused, in their original packaging, and in the same condition as received.
• Include proof of purchase (e.g., order confirmation or receipt) with the return.

 

Refunds:

• Refunds are issued after the returned product is inspected and approved.
• Refunds will be processed to the original payment method within 7-14 business days of approval.

 

Non-Returnable and Non-Refundable Items:

• Used, worn, or damaged products due to customer handling.
• Customized or personalized items.
• Clearance or sale items, unless they are defective.

 

Defective or Incorrect Items:

• If you received a defective or incorrect product, contact us at edfraude@yahoo.com within 7 days of delivery for a replacement or full refund, including return shipping costs.

 

Return Shipping Costs:

• Customers are responsible for return shipping unless the return is due to an error or defective item.
• Original shipping fees are non-refundable.

 

How to Return:

1. Contact us at edfraude@yahoo.com with your order number and reason for return.
2. Once approved, ship the item to:
   Lot 5481, Lorong Desa Pujut 2, Bandar Baru Permyjaya, 98000 Miri, Sarawak
3. We’ll notify you when your return is received and inspected.

For further assistance, contact us at edfraude@yahoo.com.